Welcome to Norshundar. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.
Table of Contents
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you register.
- Profile Information: Profile photo, gender, and date of birth (optional).
- Booking Data: Salon selections, appointment dates/times, services booked, and payment records.
- Location Data: GPS coordinates (with your permission) to find nearby salons.
- Reviews & Ratings: Content you submit when reviewing a salon or service.
- Device & Usage Data: IP address, browser type, pages visited, and app usage logs collected automatically.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and bookings.
- Show you nearby salons based on your location.
- Send booking confirmations, reminders, and receipts via email or SMS.
- Improve our platform, features, and user experience.
- Respond to your support requests and inquiries.
- Send promotional offers and updates (you may opt out at any time).
- Detect, prevent, and address fraud and security issues.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Salon Partners: When you book, relevant details (name, phone, appointment time) are shared with the salon.
- Service Providers: Trusted third parties who help us operate (payment processors, email/SMS providers, cloud hosting).
- Legal Authorities: When required by law or to protect the rights and safety of Norshundar or others.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred with appropriate notice.
4. Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience, remember your preferences, and analyse how you use our platform. You can control cookies through your browser settings.
- Essential Cookies: Required for the site to function (e.g., session, CSRF token).
- Analytics Cookies: Help us understand traffic and usage patterns.
- Preference Cookies: Remember your settings and preferences.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal, tax, or fraud-prevention purposes after account deletion.
6. Security
We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls to protect your information. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, contact us at norshundar@gmail.com.
8. Children's Privacy
Norshundar is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.
10. Contact Us
- Email: norshundar@gmail.com
- Phone: +880 1614-623023
- Address: AftabNagar, Dhaka, Bangladesh